This week AIB starts with four lightning rounds of Jelly Belly's ‘BeanBoozled’.
(Spoiler: it takes no prisoners...except for Jon, who got out scot-free.) As the crew washes out their BeanBoozled mouthes with whiskey, they inquire, "how are those New Years goals coming along?" Then, for a bit of potential instant gratification and group accountability, the group establishes 7 day goals on the spot. All to be followed up on in episode 10. Finally, before the main event, AIB gets sponsored by Canada herself! Itself?
Firing customers:
- What kind of customers should you be firing?
- When you start your business you’ll take any customer.
- One toxin customer can bring your business down.
- At what point is it not worth it?
- Invest time and energy into loyal customers.
- To do that, identify what type customer each person is.
- How exactly do you identify the tares from the wheat of customers?
- When should you fire?
- When they become unreasonable unprofessional.
- When they breach ethical or moral behavior.
- Think of every person and why they behave that way.
- “Hurt people, hurt people.”
- Put yourself in their shoes.
- Give first offenders the benefit of the doubt.
- You’ll find that most people will apologize or feel guilty after being verbally abusive.
- They often just want to be heard and empathized with.
- Fire customers when they become a drain on your resources.
- At some point you have to acknowledge that, “We may not be the right fit for you.”
- How do you deal with it.
- Be candid, polite, and thorough with each interaction, as you consider firing a toxic customer.
- Jon shares his first experience in considering firing a customer.
- You want to go above and beyond for your users.
- Sometimes customers request things that just aren’t possible with your product.
- You don’t necessarily want to fire them, but you may have a better solution for them.
- That solution may not be connected to you product and ecosystem.
The main topic gets interrupted with “Kenny’s Breaking News”! Also...a random, brief debate of an old pickle idiom breaks out. BeanBoozled Treehouse Code School
JavaScript.com Bear Note Application Andy Stanley Leadership Podcast The Origin of the 'In a Pickle' phrase