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Sep 24, 2021
Show Notes:
- [0:00:00] Intro | Timely Topics
- The Uncertain Edition?
- Recap on Uncertainty to Action & Unknown-unknowns
- [0:02:30] How Do You Lead & Navigate Through Change?
- Acknowledging the different types and areas of uncertainty in your business:
- 1) The uncertainty you may feel as an owner/manager.
- 2) The uncertainty that your team might feel from lack of clarity and/or communication.
- "How do you handle the uncertainty you feel, and how much of that do you share with the team?"
- "How do you ensure the team has the clarity they need?"
- Living with chronic uncertainty can negatively impact anyone, literally rewiring our brains.
- This kind of stress will change the way a person thinks.
- When you convey your own uncertainty, you have to prevent simply piling on and multiplying fear.
- Transparency is always something to aim for, but some uncertainty is better held amongst the leadership.
- But this is usually a very small list of things.
- Assume the best from all parties involved.
- Transparency regarding uncertainty is always a balance.
- Maybe don't impulsively share uncertainty.
- Ruminate and consider it the unknown before sharing.
- Your team will see how leadership responds to uncertainty and typically emulate that.
- [0:09:06] You want an organization and culture where others can voice their uncertainty without repercussion or criticism.
- Even as a leader, you may think you see everything...but you don't.
- Ensure your culture is an open one.
- Survey your team to determine where their uncertainties are.
- Adoption of change looks different for everyone.
- Don't underestimate the impact of change on your team.
- "People don't struggle with the change, they struggle with the transition."
- "With all transition, there has to be a time to mourn the loss. That's what people struggle with."
- "Organizations don't always give the appropriate time for our teams to mourn and truly transition, that's why people fear change."
- "You as a leader have often had the time to process, whereas your team is just hit with one thing after the other in a transition."
- Listen to the feedback for uncertainty that you may have created in announcing change or transition.
- Always do your best to address the why.
- Allow your team to have input in how their day-to-day may change.
- When we have input, we're more likely to be okay and internalize it.
- See the change from your team's perspective.
- Intentional empathy can work wonders for your organization.
- Have your culture and values in place ahead of change and any transition.
- Involve the team in solutioning.
- It makes change so much smoother and easier in the long run.
- [0:19:54] Presenting Change
- Consider presenting change as "here are my thoughts and suggestions, think about it, and let's discuss in a few days to a week".
- Offer your input as flexible ideas that the team can influence and even improve upon.
- It's a lot easier to accept something that may be possible, but not necessarily a last-minute directive or mandate.
- Lead the conversation with the uncertainty and challenge so that everyone is immediately looking to confront this as a team.
- Time-box your idea and solution/s.
- Experiment.
- Nobody mourns the loss of an experiment.
- You have to follow through and weigh the results of the experiment.
- Failed experiments are their own successes if we learned something.
- Ultimately you're trying to build resilience.
- You want a culture that is versed in experiments and can bounce back from failures with positive lessons and takeaways.
- [0:27:37] Parting Words
- "Business is change, there is nothing else."
- Whether we like it or not.
- Figuring out how best to change, and how to roll with the punches is vital.
- Remember, how you transition through change is what matters.
- Experiment, iterate, and move forward.
- You're either helping your team become more resilient, or more brittle.
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